Privacy Policy
Last Updated: June 12, 2026
Mold Patrol (“Mold Patrol,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, moldpatrolnc.com, contact forms, phone calls, text messages, photo uploads, and related online services.
Mold Patrol serves Burlington, Greensboro, and surrounding North Carolina communities.
If you have questions about this Privacy Policy, you may contact us at:
Email: [email protected]
Phone: 336-639-3338
1. Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Property address or service location
- Details about your mold, moisture, indoor air quality, or property concern
- Photos or files you upload through the website
- Any other information you choose to provide through forms, calls, texts, voicemail, or email
We may also collect certain information automatically when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Website activity and referral sources
- General location information
- Cookie and tracking data
2. Photo Uploads
If you upload photos through our website, those photos may show areas of your home, business, crawl space, HVAC system, bathroom, kitchen, walls, flooring, belongings, or other property details.
We use uploaded photos to better understand your situation, respond to your inquiry, help determine next steps, and provide service recommendations. Please avoid uploading photos that contain sensitive personal information unless necessary for your request.
3. How We Use Information
We may use the information we collect to:
- Respond to service inquiries
- Schedule inspections, assessments, testing, or remediation services
- Communicate with you by phone, email, voicemail, or text message
- Review uploaded photos or project details
- Provide estimates, recommendations, or next steps
- Improve our website, services, and customer experience
- Track website performance and marketing effectiveness
- Manage calls, forms, and customer communications through our CRM
- Protect our rights, property, safety, and business operations
- Comply with legal obligations
Mold Patrol does not use your information to send general newsletters or unrelated promotional emails. Communications are generally limited to responding to service inquiries, following up on requests, and managing active or potential projects.
4. Calls, Text Messages, and Call Tracking
Our website may use call tracking numbers that forward calls to Mold Patrol. This helps us understand which website pages or marketing efforts generate calls and allows us to improve our services.
If you call, text, submit a form, or request service, we may contact you using the information you provide. This may include phone calls, emails, voicemail, or text messages related to your inquiry.
We may use missed-call text-back, SMS follow-up, or appointment-related text messaging. Message and data rates may apply. If you receive text messages from us, you may opt out by replying STOP.
5. Cookies, Analytics, and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site, improve performance, measure marketing activity, and provide a better user experience.
These tools may include:
- Google Analytics
- Google Search Console
- CRM tracking tools
- Call tracking tools
- Google Ads tracking, if used
- Meta/Facebook Pixel, if used
Cookies and tracking technologies may collect information such as pages visited, time spent on the site, referral sources, device information, browser information, and interactions with forms or phone numbers.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. How We Share Information
We do not sell personal information.
We may share information with trusted third-party service providers who help us operate our website, manage customer communications, track calls, analyze website performance, or support our business operations.
These providers may include:
- Website hosting and maintenance providers
- CRM platforms, including GoHighLevel
- Call tracking providers
- Analytics providers
- Advertising platforms, if used
- Email, phone, and messaging service providers
- Professional advisors, if needed
We may also disclose information if required by law, regulation, court order, legal process, or to protect the rights, safety, and property of Mold Patrol, our customers, or others.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit.
8. Data Retention
We retain personal information only as long as reasonably necessary for business, service, legal, accounting, warranty, communication, and operational purposes.
The length of time we keep information may depend on the nature of the inquiry, whether services were provided, legal requirements, warranty-related needs, and our legitimate business purposes.
9. Security
We use reasonable administrative, technical, and physical safeguards to help protect information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
If we become aware of a security incident affecting personal information, we will take appropriate steps consistent with applicable law.
10. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact us at:
Email: [email protected]
Phone: 336-639-3338
You may also opt out of text messages by replying STOP to a text message from us.
11. Children’s Privacy
Our website and services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect information.
